Your privacy, respected.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an account, we ask for your full name and email address.

How we use your information

We use the information we collect in various ways, including to:

• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you — for customer service, updates, and to send you service emails or messages from other members who want to contact you
• Find and prevent fraud

Your name may be visible to other members on our site. We do not share your information with any third party or with our website members.

AI features

Some DriveBird features use artificial intelligence. To work, they send the words involved — and, for meeting notes, the recording — to our AI provider, OpenAI, which sends back an answer. These are the features that do:

• MeBot — what a visitor types into a MeBot chat window on a website, and the documents and pages its owner gives the bot to learn from
• Public Chat — the messages in a chat room, which the room's automated helper reads so that it can reply
• Daybook — what a customer writes or says to an organisation's booking assistant (web chat, WhatsApp or phone), the appointment details it uses to draft messages that the organisation's staff check before sending, and, only when the organisation switches meeting notes on, a meeting's recording, which is turned into text and summarised
• Deskbell — the conversations an organisation's AI helper answers, summarises or sorts; it answers only from that organisation's own published help articles
• Docent — the documents, photographed pages, web pages and database rows an organisation adds, which are read and made searchable, and each question its people ask, which is answered only from the parts of those documents the person asking may see

OpenAI uses what we send only to produce the answer. It does not use data sent through its API to train its models, and our text requests go with its storage option switched off. An organisation that connects its own OpenAI account to Deskbell sends its conversations through that account instead.

The organisations that use Daybook and Deskbell choose whether to switch these features on, and their customers can ask them about it directly.

Log files

DriveBird Network follows a standard procedure of using log files. These files log visitors when they visit websites — all hosting companies do this as part of analytics. The information collected includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information; the purpose is analyzing trends, administering the site, tracking movement on the website, and gathering demographic information.

Cookies and web beacons

Like any other website, DriveBird Network uses cookies. These store information including visitors' preferences and the pages accessed or visited, used to optimize the experience by customizing content based on browser type and/or other information.

Google DoubleClick DART cookie

Google is a third-party vendor on our site. It uses DART cookies to serve ads based on visits to our site and others on the internet. Visitors may decline DART cookies via the Google ad and content network Privacy Policy at https://policies.google.com/technologies/ads.

Advertising partners

Some advertisers may use cookies and web beacons. Each advertising partner has its own privacy policy for its user data. Third-party ad servers or ad networks use technologies in their advertisements and links that appear on DriveBird Network, sent directly to your browser; they automatically receive your IP address when this occurs. DriveBird Network has no access to or control over these cookies.

Third-party privacy policies

DriveBird Network's Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective privacy policies of these third-party ad servers for more detailed information. You can disable cookies through your browser options; more detail is available on each browser's website.

CCPA privacy rights

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business disclose the categories and specific pieces of personal data it has collected about them
• Request that a business delete any personal data it has collected about them
• Request that a business that sells personal data not sell the consumer's personal data

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

GDPR data protection rights

We want you to be fully aware of your data protection rights. Every user is entitled to:

• The right to access — request copies of your personal data
• The right to rectification — request that we correct inaccurate or complete incomplete information
• The right to erasure — request that we erase your personal data, under certain conditions
• The right to restrict processing — under certain conditions
• The right to object to processing — under certain conditions
• The right to data portability — request that we transfer your data to another organization or to you, under certain conditions

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

Children's information

Adding protection for children using the internet is another priority. We encourage parents and guardians to observe, participate in, and monitor their online activity.

DriveBird Network does not knowingly collect any personally identifiable information from children under the age of 13. If you believe your child provided this kind of information on our website, please contact us immediately and we will do our best to promptly remove it from our records.

Data removal

We keep your information in a secured database server for as long as your account exists.

You can remove all of your information at any time by choosing "Delete account" in your Account menu. You are signed out at once, and the deletion finishes in the background, usually within minutes.

When you delete your account, all of your personal information, logs, uploaded content, text sent or saved, and comments are removed. Once removed, you no longer exist in our database. The only thing we keep is an anonymous record of the payments we received, which the law requires and which no longer points to you.

Event Network

If you list yourself or your business on Event Network, your listing — name, services, towns, description, portfolio and reviews — is public. Your phone number and email are shown only to signed-in members who choose to reveal them.

We record which member revealed which listing and when, to count free reveals and charge paid ones, and keep that record for up to 400 days. We never tell professionals which members revealed their contact.

Reviews show the reviewer's first name and the initial of their last name.

Docent

What an organisation adds to Docent — its files, photographed pages, web pages and database rows — is private to that organisation, and each of its people sees only the collections opened to them. A file added to a free organisation is deleted as soon as its text has been read; a paying organisation's files are kept privately until the document is deleted. Database passwords and storage keys are kept encrypted and are never shown again.

A free organisation nobody asks anything for 30 days is told by email, and its documents are deleted 7 days later. When a plan ends and is not renewed, the owner is told three times, and the documents, conversations and saved passwords are deleted 30 days after the plan ended. Deleting an organisation, or your account, deletes everything in it.

AI apps you connect

You can connect an AI app — such as Claude, ChatGPT, Cursor or VS Code — to your DriveBird account, or make a personal token for one. The app then uses DriveBird for you, only as far as you allowed it: "Read only" or "Read and change".

What DriveBird answers the app — for example your bookings, the names of your files, or an answer from your organisation's documents — is sent to that app and to the company that runs it, which handles it under its own privacy policy. We do not control what that company does with it, so connect only an app you trust.

We keep a short record of each call an app makes — which tool, when, and whether it worked — for 90 days, and never what was asked or answered. You can remove an app at any time on Account → Connected AI apps, and it stops working at once. Deleting your account removes every connected app and token.