Support that answers honestly — and only bills you when it worked.
One inbox for every email your customers send, a team that never loses a thread, and an AI that answers only from what you have published — citing it every time, handing over the moment it cannot help, and charging you only for answers your customer confirmed.
Three things it gets right
Email that simply works
Replies land in the right conversation even when your customer changes the subject, writes from another address or answers an old message. No auto-reply ping-pong, no lost attachments, no “which thread was this?”.
An AI you can audit
It answers only from your help articles and shows its sources under every answer. Prices, dates and rules must appear word for word in what you published, or it hands over. It gets one attempt — if your customer writes back unhappy, a person takes it.
A person is always one step away
On every answer, on every plan, your customer can reach your team with one click. We built it so it cannot be switched off.
Billed only for proven results
Every seat and the AI helper are in your plan. The AI that answers customers on its own costs something only when it really solved the problem — your customer said so, or did not come back within 7 days. Every one of those answers is listed with its evidence, all month. Dispute any line, and it comes off your bill until it is settled.
What we promise, in writing
- You can always read and change what the AI is allowed to do. Your customers can read a short version too.
- The AI cannot move money until you set a limit above zero.
- Export everything in one go, any time, without asking us. Delete on request.
- Nobody trains an AI on your conversations.
- Keep your plan and its price until you choose a newer one: no change to how you are charged without your consent, and twelve months’ notice of any price rise.
- Our staff never read your conversations without your time-limited permission, and you see when they did.
- A private copy exists: the same Help Desk on your own servers, under an annual licence, with your own AI keys or your own local model, and the same export.
We wrote these down because a support tool holds your customers’ trust as well as your own.
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