What is Issue Tracker?
Issue tracker is a remote team management application. This is a project-based system that acts like a partner in managing the complete issue lifecycle.
It is a feature-rich product that prioritizes work, tracks progress and has the ability to send notifications, alerts and reminders. Calculate your invested time and money for your project or employee individual.
Give your team the power of collaboration, ease of communication and simplicity of use with practically no IT cost.
Should I use Issue Tracker?
If you work with a team who communicates with you through the internet then this will be very helpful to you. Following professions will get the most advantage from it.
- IT professionals
- Others who does freelance and required a way to manage his work along with time and money
What are features of Issue Tracker?
- It is free
- Create issue
- Hire employee with a hourly charge
- Create up to 10 projects
- Hire up to 25 employee in a single project
- Calculate employee work time
- Calculate employee bill
- Change issue status, priority and assigning person by single click
- Get every comment and other changes notification via email
- Reply to email to post your comment directly to the issue
What about Issue Tracker pricing?
Use up to 200 HIT per day per project for free. This is sufficient for most small and middle size projects.
What is HIT?
We count each action as a HIT. For example, leaving a comment or changing status will be counted as a HIT.
What if I ended up with the free HIT quota?
You can access anything but your changes will not be accepted. That means you can't change issue status or even comment on issues. In that case, either the employee needs to wait for the next day when the free quota refills itself or the project manager can pay a small amount. After it, we charge 1 Paisa (USD 0.00014) for 1 hit(s).
What are the payment methods?
PayPal
How does it work?
- Login with your account
- Navigate to Issue Tracker from left menu panel
- Once you are there, you will see sub menus on the right side.
- Create a project with very few information
- Send a hire request to your employee. You may add yourself as an employee. When you do that make sure you put an hourly charge for the employee. In case you do not want to work on an hourly basis, you may put
0as hourly charge. - Your employee will receive an email with an approval link. He/she needs to click on it to join your project.
- Now, create issues, assign anyone. Set priority if you like. Employees may change issue status as he/she is working. When done, it may have status under review etc.
- Employees have a time counter button for specific issues. On press, DriveBird Network will count his/her work time for that specific issue.
- Each issue has a comment box. Anyone in that project can comment as a discussion.
- If any attachment needs to be enclosed with an issue, it can be done too.
- Anyone can search, filter issues. Employees can see their billing. Project manager can see his/her employee billing status.
- Each event will be sent to each employee of the project. Everyone is watching via email.
- Anyone can comment via email. The comment will be posted on that issue automatically.
- This is very easy to use. Try it, and you will love it. We have single line assistance on Issue Tracker. But if you feel lost, give us feedback from our home page. We will look into it as soon as possible.